Strengthen your frontline. Serve better
From rethinking your entire delivery model to fine-tuning a single programme, we help charities build services that are practical, fundable, and truly life-changing.
Whether you’re dealing with safeguarding gaps, unclear outcomes, or a stretched team struggling to keep up, we’re here to help.
At 9 Mountains, we design, refine and scale services so they meet real needs, build funder trust, and deliver the impact your mission deserves.
What we help with
Frontline Service Development
Turn great ideas into great services.
We co-design delivery models rooted in your community’s needs, built to impress funders and transform lives - from pilot to full rollout.
Monitoring & Evaluation
Prove your value. Improve your work.
We create frameworks that balance numbers with nuance, so you can track outcomes, show impact to funders, and unlock future investment.
Quality Standards & Accreditation
Set the standard.
We guide you through PQASSO, Matrix or other quality marks — so your charity stands tall with regulators, funders and the people you serve.
Safeguarding & Compliance
Stay compliant. Protect your people.
From auditing policies to acting as your interim DSL, we help embed safe, legally robust practice across staff, volunteers and trustees.
Recruitment & Team Setup
Build the right team for the climb.
We help design roles, write compelling packs, support inclusive recruitment, and onboard new hires — aligning your people with your mission.
Crisis Management & Risk Planning
Be ready for the unexpected.
We create business continuity plans, live risk registers, and give you calm, expert support when issues arise — protecting your beneficiaries and reputation.
Ready to build stronger services?
Book a free exploratory session. Together, we’ll figure out what’s working, where the gaps are, and how to scale the impact your community deserves.